Aone h5 Terms and Conditions — Online Entertainment Platform Usage Guidelines

1 Introduction & Acceptance of Terms

Welcome to aone h5, an online entertainment platform offering a wide variety of games including slots, sports betting, fish shooting games, bingo, and a live casino game lobby to eligible adults in Malaysia.

These Terms and Conditions ("Terms") govern your access to and use of the aone h5 website, mobile application, services, and all related content. By registering an account, making any deposit, or using any part of our platform, you expressly confirm that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you are required to stop using the aone h5 platform. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them periodically.

2 Account Eligibility & Registration

To register and use aone h5 services, you must meet the following eligibility requirements:

• Age 18 years and above at the time of registration and throughout your use of the platform.
• Be a legally competent individual to enter into a contractual agreement under applicable law.
• Not be on the self-exclusion list of any responsible gaming programme.
• Represent yourself and not act on behalf of any third party.
• Be of sound mind and make the decision to play voluntarily, free from any coercion.

Each individual is only permitted to hold one (1) active account at aone h5. Holding multiple accounts by the same individual is a violation of these Terms and may result in the closure of all associated accounts and forfeiture of any remaining balances.

Aone h5 reserves the right to request identity verification (KYC) at any time. Documents that may be requested include a national identity card, passport, bank statement, or recent utility bill. Failure to provide verification documents within the stipulated timeframe may result in temporary account suspension.

3 User Responsibilities & Obligations

As a user of the aone h5 platform, you are fully responsible for:

• Ensure that the registration information provided is accurate, truthful, and up to date at all times.
• Keep your username, password, and two-factor authentication (2FA) code confidential.
• Not share your account login credentials with any third party.
• Report immediately to the aone h5 support team if you suspect any unauthorized access to your account.
• Comply with all applicable laws and regulations in your jurisdiction regarding the use of online entertainment platforms.
• Not use any automation software, bots, scripts, or other unauthorised methods to access or interact with the platform.
• Not attempt to hack, breach, or disrupt the aone h5 systems, servers, or networks.
• Not take any action that could compromise the integrity of games or the experience of other users.

4 Deposits, Withdrawals & Financial Transactions

Aone h5 offers a range of secure and convenient payment methods for Malaysian users, including online bank transfers, DuitNow QR, local e-wallets, and other digital payment options.

• Minimum Deposit: The minimum accepted deposit is as specified on the platform's Deposit page, subject to the selected payment method.
• Deposit Processing: Deposits are typically processed and credited to your account within 1–5 minutes, depending on the payment method used.
• Withdrawal: All withdrawal requests are processed within the stipulated timeframe after the required identity and security verification is completed.
• Minimum Withdrawal: The minimum withdrawal limit is set according to the selected withdrawal method and will be displayed during the withdrawal process.
• Account Verification: Your first withdrawal may require completed identity verification (KYC) before it can be processed.

All deposits and withdrawals must use a payment method registered under the same name as your aone h5 account. aone h5 does not accept any form of third-party payments on behalf of users.

Funds in your aone h5 account are for entertainment purposes only. aone h5 does not pay interest on user account balances. The platform reserves the right to reject or suspend any withdrawal request that raises suspicion of fraudulent activity or money laundering.

5 Bonuses, Promotions & Wagering Requirements

Aone h5 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus and promotion is subject to its own wagering requirements (rollover/wagering requirement).

• All bonuses offered are subject to the wagering requirements stated in the specific terms of each promotion.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Each user is only eligible to claim each type of bonus once unless otherwise stated.
• Aone h5 reserves the right to void any bonus if promotional abuse or fraud is suspected.
• Awarded bonuses have a set validity period. Expired bonuses will be automatically forfeited.
• Bonus withdrawal conditions, including minimum wagering amounts, eligible game types, and time limits, will be stated in each promotional offer.

6 Game Rules & Wagering

All games available on the aone h5 platform operate using a certified Random Number Generator (RNG) that is regularly audited by an independent third party to ensure the fairness and randomness of game outcomes.

• Each game has its own rules, which can be accessed through the help menu within that game.
• Wins are calculated based on game results recorded by the aone h5 server. In the event of a discrepancy between the user's device display and the server records, the server records shall be final.
• Aone h5 is not responsible for any losses resulting from internet connectivity issues on the user's end during an active game session.
• Sports betting is subject to the odds and rules set for each event. All confirmed bets are final.
• In the event of a game interruption caused by a technical issue on the platform's end, aone h5 will restore the user's account to its state prior to the disruption.

Aone h5 reserves the right to void any bet or game affected by a technical bug, system error, confirmed fraudulent activity, or any extraordinary circumstance beyond the platform's control. In such cases, the wagered amount will be refunded to the user's account.

7 Account Security & Data Protection

Aone h5 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We also provide two-factor authentication (2FA), which we strongly encourage all users to enable for better account security.

• You are solely responsible for all activities that occur under your account.
• Aone h5 will never ask for your password, PIN, or sensitive information via email, chat, or phone.
• Contact our support team immediately if you suspect your account has been accessed without authorisation.
• We retain transaction records and gaming activity in compliance with applicable regulatory requirements.

Your personal data is processed and protected in accordance with the aone h5 Privacy Policy, which forms part of this agreement. Please refer to Privacy Policy for detailed information on how we collect, use, and protect your data.

8 Account Suspension & Closure

Aone h5 reserves the right to suspend or close a user's account at any time without prior notice under the following circumstances:

• User is found to have provided false or misleading information during registration or the KYC process.
• User violates any part of these Terms and Conditions.
• User is involved in fraudulent activity, money laundering, or other illegal activities.
• User detected using multiple accounts or sharing an account.
• User abuses platform bonuses or promotions.
• User uses unauthorized bot software or automation tools.
• User's own request to close the account.

Users may also request to close their own account at any time by contacting the aone h5 support team. Any valid account balance will be processed for withdrawal in accordance with standard procedures after all security checks are completed, provided no breach of Terms has occurred.

9 Liability Limits & Disclaimer

Aone h5 makes every effort to ensure the platform runs smoothly, securely, and without disruption. However, the platform is provided "as is" and aone h5 does not guarantee uninterrupted or error-free service at all times.

• Aone h5 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• The platform is not liable for losses arising from technical issues beyond our control, including internet disruptions, user hardware failures, or power outages.
• The maximum liability of aone h5 to any user under any circumstance shall not exceed the total deposits made by the user in the 30 days preceding the claim.

10 Amendment of Terms and Conditions

Aone h5 reserves the right to modify, amend, or update these Terms and Conditions at any time in accordance with operational requirements, new regulations, or changes in applicable law.

• Users will be notified of any material amendments via a notice on the platform or to their registered email address at least seven (7) days before the amendment takes effect, except in cases of emergency.
• The "Updated" date at the top of this document will change each time an amendment is made.
• Continued use of the platform after any amendment takes effect constitutes acceptance of the revised terms.
• If you do not agree with the amendments, you have the right to close your account before the amendments take effect.

11 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising in connection with the aone h5 platform or these Terms shall first be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation within thirty (30) days, the dispute may be referred to an appropriate dispute resolution mechanism in accordance with the laws applicable in the jurisdiction where aone h5 operates.

The invalidity or unenforceability of any provision in these Terms shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.